Location : Mumbai
Experience : 10 Year
Rate: $24 / Hourly
Availability : 1 Week
Work From : Offsite
Category : Information Technology & Services
Cloud Computing (IIT, Kharagpur)
Project Management for Managers (IIT, Roorkee)
Innovation and IT Management (IIM, Bangalore)
Salesforce Certified Administrator
Platform App Builder
Platform Developer I
Designation: Associate Chief Manager Salesforce CRM
Role: Administrator, Developer & Architect
Implemented OneCRM with Sales, Service, Marketing & Community Cloud Across 7 BU’s which manages 2500+ User Licenses & G&B CLM (Conga CLM) Across Globe in 14 BU’s managing another 250+ User Licenses.
Implemented In-depth of “As is - To be Analysis” & Migration from MS-CRM to Salesforce Ecosystem.
Did Requirement gathering, Defining processes, Architect Solution, Development, Reviews, and Deployment.
Planned & Implemented Change Management & SSO on OneCRM & Conga CLM.
Worked extensively on B2B, B2C & D2D Model While working on Community Cloud (Partner & Customer)
Integrated Info ERP and SmartNet with Salesforce CRM with the help of ION middle ware.
Developed & Implemented Financial Model and their Integration with Ezetap & Pinelabs.
As of now on-going Initial Phase of Integration of E-com App with the help of MuleSoft.
Created Multiple Apex Classes, LWC, Triggers, Flows & Process Builders.
Implemented Advance Approval Matrix, Obligation Management & Complex Reports on Conga CLM
Implemented integration of Outlook with Salesforce on OneCRM.
Hand done Pilot implementing of Pardot and Good Hands-on Analytics Cloud (Tableau).
As per business demand, availability and complexity played role of Solution Architect, Developer & Admin.
Designation: - Senior Salesforce – Business Analyst
Role & Description: Administrator, Pre-Sales & Developer
Senior Analyst & Administrator for 1000+ User Licenses across nation.
Requirements gathering, Conducting User Interviews, preparing functional documents like Use Cases & SRS.
Salesforce and BigCommerce integration & Single handedly developed PoC (Site.com based community)
Modify existing Database to meet unique needs & Goals determined from evaluation and Planning Process.
As an Admin of Sales & Marketing App resolved issues & escalated Problems with knowledgeable & quality service.
Created multiple Triggers, Process Builder, Advance Approvals & analytical reports with a degree of complexity.
Worked on complex functionalities with end-to-end design, development, testing and deployment.
Designation: - Salesforce Developer
Role & Description: Developer & Administrator
Salesforce Developer and Administrator for 5000+ Users across Globe.
Implementation of global Salesforce rollouts and business specific CRM rollouts for 14 SBU’s.
Configured and Customized App exchange Packages CPD, LOOP, Service MAX.
Handled production support – queries, issues, enhancements, resolution along with various change requests.
Designation: - Team Lead
Role: Senior JAVA / J2EE Developer
Designation: - Senior Process Associate (JAVA Support)
Bachelor’s in computer application (IGNOU) 2003
Advance Diploma in Software Engineering (Aptech) 2002