Sr. Application Support Engineer
Location : Pune, India
Experience : 3.5 Year
Rate: $7 / Hourly
Availability : Immediate
Work From : Offsite
Category : Information Technology & Services
Ajit Kale (Sr. Application Support Engineer)
To develop myself as a better professional by continuous learning and to utilize the knowledge & experience gained, towards the achievement of organizational goals.
Current Employer : Brilliant Info Systems Pvt. Ltd.
Experience : 1+ Years
Domain : Telecom & Warehousing
Designation : Application Support Engineer.
Skills
: .NET , C# , Android , SQL, PL/SQL, Shell Scripting, LINUX, ITIL.
Tools : SQL Server 2012, Control-M, ServiceNow, Putty
Past Employer : Quick Management services limited
Experience : 2.4 Years.
Domain : Banking
Designation : Application Support Engineer.
Skills
: SQL, PL/SQL, Shell Scripting, LINUX, ITIL.
Tools : SQL Server 2012, Control-M, ServiceNow, Putty
PROJECT : VODAFONE QATAR ( L1 Support for Order & Delivery Management Solution)
• Brilliant Offer Complete Order Management Solution to Vodafone Qatar , Application Offer Web
Based Order Management , Last Mile Delivery , E-Commerce Portal for Placing Order , ERP integration
for Credit Validation and Other Services for SIM and Cable TV activation
• I owned complete Ownership for Customer Support and have hands own experience on ITIL Based
Support flow through the home grown ticketing System
• My Role as Administrator to the system perform User Management , Workflow Configuration
• Sending daily report to client about application availability.
• Monitoring & Supporting 24*7 production databases as administration, back up & Recovery.
• Involve in Performance Tuning , UAT Testing
• Documentation of Change Request , Creation of Test Cases
• Coordinating with Customer and Development Team for Change Request Planning and UAT Release
PROJECT : BRITISH TELECOM (FIELD PLAN 7)
• Field plan 7 allows planners to view job that are ready to be executed and Technician’s data for planning
depending on selected plan type which could be capacity as well as deployment plan.
• Technician’s skills and PWAs preferences can be edited, and those can be included and excluded from the
deployment plan.
• Upon running the planning engine after making required changes, the deployment plan along with capacity
plan is refreshed to reflect the modification.
• The Aim of the Application is to get the Right man in the right place at the right time at the right cost with their
OBJECTIVE
WORK EXPERIENCE
WORK PROFILE
right skills.
• Based on the plan type, planning is of two type’s:-
• Deployment Plan :- when plans are generated for small and medium term planning, This is weekly plan
applicable for 7days.
• Capacity Plan :- when plans are generated for medium to long term planning.
• Providing L1 support to client on 24*7 basis.
• Attended daily status meeting to follow up & resolve outstanding group issue.
• Development & maintenance all technical documents.
• Setup cron job, user accounts maintenance.
• Proactive monitoring for file system growth.
• Having good knowledge of Linux/Unix commands like grep, ps, top, ls, zip etc.
• Execution of DDL and DML statement in SQL Server to analyze and rectify issue.
• Having knowledge about database object like Table, View, Sequence, Synonym and Subquery, join, Set
Operator, Constraint in SQL and PL/SQL.
• Good understanding of ITIL for Incident management, Change management, Problem management. Working in
co-ordination with DBA & support vendor for any issues related to the database & application.
• Resolving application related queries and issues based on the ticketing system.
• Sending daily report to client about application availability.
• Monitoring & Supporting 24*7 production databases as administration, back up & Recovery.
• Check email alert, notification mails & any tickets in queue with their priority.
• Weekly meeting with client to discuss the WSR (Weekly status report) for ongoing issues.
• Sharing daily status report to higher management that showing the individual contribution in the project.
EDUCATIONAL QUALIFICATION
Education: BE from Bharti Vidyapeeth Pune
INTERPERSONAL SKILLS
• Ability to rapidly build relationship and set up trust.
• Confident and determined.
• Ability to cope up with different situations.
ROLES AND RESPONSIBILITIES
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