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Abhishek (RID : c94qlewvb7aw)

designation   Infrastructure Support Engineer

location   Location : Pune, India

experience   Experience :  Year

rate   Rate: $14 / Hourly

Availability   Availability : Immediate

Work From   Work From : Offsite

designation   Category : Information Technology & Services

Shortlisted : 1
Total Views : 97
Key Skills
Azure Windows Azure IaaS Managed Services Incident and Change Management Update Management Cloud Services Backup Configuration Cloud Management Windows
Discription

WORK EXPERIENCE

Cloud Infrastructure Support Engineer – NCS CUBE Project (Singapore)

  • Well versed in configuration of virtual machines, storage accounts, Restore VMS, resource groups.
  • Troubleshooting the issues with help of MS Support.
  • Whitelisting IPs for Pen testing requirements of application team and clients.
  • Patching OS - Windows – SIT / UAT and Production environments using Update Management .
  • User Creations and providing the access as per the requirements
  • Creation, renewal & installation of SSL certificates for the domains
  • Performing Deployments on Azure Devops and verification processes.
  • Managing Barracuda Firewall and the websites hosted on it.
  • Generation of Security logs and verifying the issues ongoing using the PowerShell.
  • Checking vulnerabilities surrounding the environment.
  • Worked on Customer connect ticketing.

 

 

Technical Support Engineer - Managed Services

  • Involved in configuring virtual machines, storage accounts, Restore VMS, resource groups.
  • Remote login to Virtual Machines to troubleshoot, monitor and resolve issues.
  • Managing day to day activity of the cloud environment, supporting development teams with their requirements.
  • Working on monthly patching activity for more than 20+ customers via Azure Update Management.
  • Configuring and managing servers hosted on cloud platform & to troubleshoot/monitor all laaS/PaaS/SaaS services.
  • Troubleshooting issue with Microsoft engineer to meet customer requirements.

 

CORE SKILLS

Azure

Windows Azure

Cloud Services

Cloud Management

Windows OS

IaaS

Backup Configuration

Incident and Change Management

Managed Services

Update Management

  • Worked on Microsoft Azure (Public) Cloud to provide laaS support to client. Create Virtual Machines through Azure Portal.
  • Capture an image of a Virtual Machine. Attaching a Disk to a Virtual Machine
  • Re-sizing Virtual Machine and setting right scaling as per usage.
  • Configuring Backup Configuration, Azure Update Management and Log Analytics Workspace to patch VMS
  • Conversion of Un-managed Disk to Managed Disk.
  • Good knowledge of ticketing tool and taking appropriate action against the tickets within SLA.
  • Knowledge of Windows Server operating systems.
  • Good Knowledge of Trend Micro Anti-virus, on-boarding VMS, resolving issues, adding exclusion, creating policies.
  • Exposure on Deep Security tool for handling Anti Malware scans, Integrity Monitoring, Intrusion prevention etc.
  • Scheduling Real time scan, Manual Scan, Scheduled Scan against client servers for reporting the health of the servers accordingly.
  • Troubleshooting if any incident reported and coordinating with vendor for high severity issues and getting it resolved in duly manner.
  • Good knowledge of Incident Management, Change Management, generating reports, Configuring resources.
  • Management and team coordination skills.
  • Good Written and Oral Communication skills.
  • SSL certificates-creation, renewal.

WORK EXPERIENCE

Cloud Infrastructure Support Engineer – NCS CUBE Project (Singapore)

  • Well versed in configuration of virtual machines, storage accounts, Restore VMS, resource groups.
  • Troubleshooting the issues with help of MS Support.
  • Whitelisting IPs for Pen testing requirements of application team and clients.
  • Patching OS - Windows – SIT / UAT and Production environments using Update Management .
  • User Creations and providing the access as per the requirements
  • Creation, renewal & installation of SSL certificates for the domains
  • Performing Deployments on Azure Devops and verification processes.
  • Managing Barracuda Firewall and the websites hosted on it.
  • Generation of Security logs and verifying the issues ongoing using the PowerShell.
  • Checking vulnerabilities surrounding the environment.
  • Worked on Customer connect ticketing.

Technical Support Engineer - Managed Services

  • Involved in configuring virtual machines, storage accounts, Restore VMS, resource groups.
  • Remote login to Virtual Machines to troubleshoot, monitor and resolve issues.
  • Managing day to day activity of the cloud environment, supporting development teams with their requirements.
  • Working on monthly patching activity for more than 20+ customers via Azure Update Management.
  • Configuring and managing servers hosted on cloud platform & to troubleshoot/monitor all laaS/PaaS/SaaS services.
  • Troubleshooting issue with Microsoft engineer to meet customer requirements.

EDUCATION

B.E in Computer Science H.S.C S.S.C

SKNSITS - Pune University, Maharashtra (63.6%) Maharashtra Board (63.3%) Maharashtra State Board (88.5%)

08/2012 – 06/2016 08/2010 – 05/2012 06/2010 Passed out

.

 

 
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