Abhishek, Salesforce Commerce Cloud | Bench Resource on Contract

Salesforce Commerce Cloud

Location : Banglore, India

Experience : 3.4 Year

Rate: $4 / Hourly

Availability : Immediate

Work From : Offsite

Category : Information Technology & Services

Shortlisted : 0

Total Views : 83

Key Skills

Salesforce Cloud Triggers ApexClasses

Discription

Career Objective:

An ambitious, creative and highly dynamic individual who has an un-compromising passion towards the service industry with a commitment to quality and able to create a unique experience for the customers by providing them the world class customer service where my skills and knowledge can be utilized in my career growth and development.

Education Details:

Bachelor of Engineering: - Electrical & Electronics (VTU University), AIT, Chikkamagaluru, Karnataka (2014-2018).

Intermediate specializing: - Math, Physics and Chemistry, (Jagdam College), Chapra, Bihar (2011-2013).

High School: - Bishweshwar Seminar School,

Chapra, Bihar (2009-2011).

Professional experience:

Work experience: 3years 4months

Company: T&M Services Consulting PVT. LTD.

Designation: Engineer

Project 1:

Client: Telstra

Project: Telstra broadband Service

Project Description:

Project deals with Client account creation for Single or Joint Customers for Different Brands of the applications. Single and Joint Customers will be New or Existing Customers. First Name and Email ID’s are the Mandatory Fields in the Application Form for the Account creation. Email will be triggered to the user after successful creation of the account. Email received by the customer will have his basic mandatory details like First name, ARN Number, Email ID & Contact No.

Roles and Responsibilities:

Performed the role of salesforce Sales cloud & Service cloud.
Manage day to day Salesforce CRM.
Implementation with Objects, Fields & Relationships, Page Layouts, Validation Rules, Record types, Process Builders, workflows and flows based on requirement.
Data export and import using data loader.
Create reports and dashboards for each geography within service lines based on necessary analytics.

Project 2:

Client: McAfee

Project: McAfee Antivirus

Project Description:

The project is based on sales cloud. It is about selling or distributing McAfee product in effective manner. In this project we are following standard process of salesforce to convert the leads and generate in to account, contact and opportunity where leads are generated by marketing team and some with Email triggered as well. For pricing we are using CPQ tool.

Roles and Responsibilities:

Performed the role of salesforce Sales cloud & Service cloud.
Involved in user management like creating user, profiles, roles, security setting including Role Hierarchy, Profiles, Sharing rules
Customized Marketing application to create a web to lead forms, Campaign, Assigning tasks.
Writing and developing Apex Classes, Triggers, custom Email templates
Worked on bulk imports and exports of data using Apex Data Loader.

Technical Skills: