CORE COMPETENCIES
ServiceNow Consultant
IT Service Management
Technical Advisory
Requirement Gathering
Consulting
Root Cause Analysis
Agile Methodology
Centre of Excellence (CoE)
Webservices
Process Efficiency
Cross-Functional Coordination
Abhijit
ServiceNow Consultant/Lead


Profile Summary

 A versatile, accomplished & goal-oriented seasoned ServiceNow
professional with over 9 years of experience in ServiceNow
Ecosystem; With Total IT experience of 9.6yrs.
 Proficient in Agile methodologies.
 Successfully implemented project guidelines and maintained
continuity in order to meet deadlines with ITSM, ITOM, FSM product
lines.
 Expertise in Custom Module Development & Post Release Validation
 Worked with several renowned financial, Insurance, Telcom
company such as AMEX, Citigroup & Suncor Energies , RSA, OneWeb,
AIG, Airtel Africa, Booking.com, HDFC.
 Have done instance upgrade for several key clients like RSA, Airtel
Africa.
 Proficient in SNOW development skills (Business Rules, Client Script,
Script Include, UI policy, UI action)
 Experienced in Incident, Problem, Change, APM, Request Fulfillment,
User, Groups, Roles, Reporting, Import sets, Update Set deployment,
CMDB remediations.
 Served as a subject matter expert to the ServiceNow platform team;
responsible for analysis, design, development and implementation of
modules and enhancement on ServiceNow platform
 Supporting the configuration of application including Service
Catalog, Service Portal, Incident, Change, Problem, Knowledge,
Release, Asset Management, Configuration Management, Compliance and Reporting / Performance Analytics,
Virtual agent.
 Transforming business and technical requirements into implementation plans; documenting requirements,
developing technical specifications, maintaining architecture / integration documentation
 Have hands on experience in Scoped app, UI page, UI script, Service Portal (HTML, CSS, AngularJS, JS)
 Analyzed, troubleshoot, and fixed identified ServiceNow system issues / operational support tickets
 Successfully aligned with the Architects/Technical Design Team on the project responsible for corresponding
technical designs to ensure design is supported by the underlying vendor software
 Proficient in understanding configuration management principles & performing necessary tasks to design and
develop configurations and customizations for component discovery
 Worked on configuring LDAP/SSO ServiceNow integration.
 Key skills involve ServiceNow Product Development, ServiceNow Admin and JavaScript
 Communicated with internal/external clients to determine specific requirements and expectations; managed client
expectations as an indicator of quality
 Optimizing ITOM CI license count, usage. Making it in compliance with the allocated license. Made all location wise
Discovery Scheduled run On-Demand. Automating Scheduled script to remove ITIL, approver role for user not
logged in for 45 days. Created dashboard to give a visual overview of the ITOM license usage, count, governance.












Since 1
st
April 2023 till present with Ecode Dash as Senior Technical consultant
 Working for one of the largest Telecom Client.
 Worked on customization of ITSM modules, primarily involving customization of workflow for Incident
management, Change management.
 Worked on platform upgrade.
 Worked as cmdb remediation.
 Worked as L3 lead, mentoring my team members to provide seamless experience to the platform users.
 Worked closely with product owners to understand their pain points and resolve them by implementing their
business requirement into real time working application,
 Worked on creation, customization of Scopped applications.
 Worked on providing hyper care support post Go-Live of Phase 1 & 2 of ITSM implementation.

Since December’22 to 15
th
March 2023 Confidential
 Working for one of the largest Pharmaceutical Client.
 Worked on customization of Service Portal.
 Worked on platform upgrade.

Since July’22 to Oct’22 Confidential
 Working for one of the largest Banking Institution.
 Worked on implementing multiple services (catalogues) using a single re-usable flow.
 Worked as IT Service Request Management lead, providing key services to different stakeholders within
organization. Created 3 flows – simple with a single catalog task, medium – multiple catalog